Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
Monday, June 7, 2010
Tale of two hospitals
One needs to look with an 'organizational culture' frame when trying to understand why 2 services having the same technology and equally qualified people can provide different quality of patient experiences. Here is what I found when looking at 2 IVF clinics and their unequal performance over the same 5 year period despite being similar technically.
Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
Subscribe to:
Post Comments (Atom)
well, it is only a very thin line which separates these qualities...I think a good manager is the one who can translate these from paper to practicality without upsetting the delicate balance
ReplyDeleteThanks sujatha....This is a true comparison and i think it was the kind of leadership at both places that resulted in the cultural differences.
ReplyDeleteI think that trend is changing from the traditional and patient centered visits to hospital.
ReplyDeleteIn traditional pattern a doctor listens to a patient for few seconds and then speaks while in patient centered physician asks more questions and it is not a longer visit,
secondly in a traditional way decisions are made by doctor while in patient centered physician decisions are made jointly.
This gives the grassroot impact on patient for the growth of a physician.