Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
Showing posts with label organizational culture. Show all posts
Showing posts with label organizational culture. Show all posts
Monday, June 7, 2010
Tale of two hospitals
One needs to look with an 'organizational culture' frame when trying to understand why 2 services having the same technology and equally qualified people can provide different quality of patient experiences. Here is what I found when looking at 2 IVF clinics and their unequal performance over the same 5 year period despite being similar technically.
Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
Its no wonder that clinic A had excellent results and better growth in patient numbers while clinic B was stagnant in patient numbers and results lower but not bad enough to put off patients.
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